Shipping Policy
General Information
To ensure your package is delivered on time, please double-check that your address is entered correctly, including all necessary details like abbreviations, street numbers, building or apartment numbers, and route information. We cannot be held responsible for lost, misplaced, or incorrectly delivered shipments if the address provided is incorrect.
We ship to PO Boxes via USPS, but expedited shipping is not available for PO Boxes. We may change carriers at any time.
Processing Time
Orders placed and paid for before 11:00 AM PST will be processed the same day and may ship out the same day, depending on the current volume of orders. Orders placed after 11:00 AM PST will be processed the next business day, excluding weekends and holidays. Standard domestic shipping typically takes 2-5 business days, while international orders may take 7-10 business days (excluding weekends).
Shipping Fees
Shipping fees are non-refundable. If you refuse a shipment from Psychotunaclothing.com, you will be responsible for the original shipping charges plus the cost of returning the package to us. This amount will be deducted from any credit issued.
Delivery Claims
If your tracking information shows that your package was delivered but you haven’t received it, you must contact the carrier within 60 days to file a claim. We are not responsible for packages once the tracking information states they have been delivered.
If your package is in transit and not delivered within 10 days of the estimated delivery date, please contact us within 10 days to file a claim. Claims can take up to 30 days to resolve, depending on the carrier.
Psycho Tuna is not responsible for packages reported as delivered by the carrier. We do not issue refunds or credits for packages confirmed as delivered.
If you notice any discrepancies with your order upon receipt, such as incorrect color or size, or missing or damaged items, please report these within 7 days of delivery. This helps us maintain the integrity and trust of our service. We may not be able to assist with claims reported beyond this 7-day period.
Out of Stock Items
If your order includes multiple items and one or more are out of stock, we will ship the rest of your order and issue an E-Gift Card or discount code for the out-of-stock items, depending on the situation.
Reserved Rights Regarding Shipping
To protect our customers, Psycho Tuna reserves the right to require a common shipping and billing address if we are unable to process an order or verify the provided address.
We also reserve the right to limit, refuse, or cancel orders at any time due to:
- An irregular or excessive returns history indicative of “wardrobing”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items
- Potential fraudulent or criminal activity
Similarly, we reserve the right to limit, refuse, or reject returns due to similar actions.
Ensuring Secure Transactions - Risk of Fraud
At ROF, LLC dba Psycho Tuna, your security is our priority. We have strong systems in place to identify and prevent fraudulent activities.
If our system detects potential fraud in your order, we will act immediately to protect your interests. We will not capture the payment, and your order will be temporarily held. We will contact you using the details provided at checkout for verification. You will have 7 days to confirm your purchase. If we do not receive a response within this timeframe, your order will be canceled to prevent potential fraud.
Upon receiving your confirmation, we will promptly process and fulfill your order. Please note that once your order has been fulfilled and delivered, any future chargeback claims will not be considered viable.
This policy is part of our commitment to providing a safe and trustworthy shopping experience. We appreciate your understanding and cooperation.
