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If you are unhappy with your purchase, please send it back to our distribution center within 14 days of the delivery date with a completed return slip. Please make sure to specify order number(s) on the return slip so we can ensure your credit is accurate. All merchandise returns must be unworn, unwashed, and still have the original tags attached. We are happy to issue you a refund in the form of a PSYCHO TUNA E-Gift Card for use on a future purchase on psychotuna.com. E-Gift Cards never expire!
Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping HERE). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all PSYCHO TUNA tags attached. Defective items must be reported within 4 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
Merchandise purchased online can be returned via mail to our distribution center. No in-person drop-offs will be accepted at our distribution center or corporate office. We recommend shipping packages back using USPS Flat Rate shipping with a tracking number, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, PSYCHO TUNA will not issue return credit.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. PSYCHO TUNA does not provide return shipping labels. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
PSYCHO TUNA reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, PSYCHO TUNA reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-PSYCHO TUNA items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward.
Final Sale Items
All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. All Promotion items **over 30% off items.***Free Shipping items.
Because we can't ensure our customer will be issued the style/size they desire by the time their returned items come back to the distribution center, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card towards the correct item/size or for another item. No Exchange Promotion items **over 30% off items.***Free Shipping items.
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you store credit in the form of an E-Gift Card and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for packages that get lost in transit.
Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 USD provided you also include a copy of the receipt itemizing the return shipping cost).
Return by Mail
Please print and fill out our return slip (click HERE to download a copy) or include your original packing slip with the item(s) being returned. Kindly note that without including your order number on the returns slip or with your returned item(s) there may be a delay in processing your return.
Pack your item(s) securely in the original product packaging, if possible. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed. We do not accept returns on final sale items (those items ending in $.96, $.97, or $.98).
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
7800 Airport Business Parkway, Suite B
Van Nuys, CA 91406
Store credit via E-Gift Card for your returned item(s) will be processed once they are received at our distribution center. Please allow 5-7 days to process your return once it is received into our distribution center. Your E-gift card covers the original purchase price and tax if applicable. PSYCHO TUNA does not credit original shipping charges.
PSYCHO TUNA requires items to be returned within 14 days of original receipt. Returns received in our distribution center after 14 days are considered stale returns. Stale returns by mail are subject to being rejected and returned the sender. Alternatively, if the cost returning the item to your attention exceeds the then current value of the item, PSYCHO TUNA will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process. ****No Return All Promotion items **over 30% off items.***Free Shipping items.