Return Policy
Introducing Our New Contactless and Seamless Self-Serve Return Process
At Psycho Tuna, your satisfaction is our priority. Starting October 14th, 2024, we are implementing a new, streamlined return process to make returns easier and more convenient for you.
All returns must now be initiated & requested through our password-less customer account portal using the email address associated with your order. Once your return request is approved & eligible, you’ll receive an email with instructions and a prepaid return shipping label will be provided for your convenience.
Please note that the cost of the return shipping label will be deducted from your store credit via e-gift card or refund, and no additional handling fees will be charged. Thank you for your continued support!
Easy Steps for Hassle-Free Returns
- Initiate a Return Request: Start a self-serve return request on your password-less customer account portal.
- Approval and Instructions: Once your request is approved and eligible, you will receive email instructions and a prepaid return shipping label.
- Pack Your Items: Pack your items securely, place the return shipping label visibly, and cover or remove any old shipping labels if necessary.
- Drop Off the Package: When dropping off the return package at a USPS location, make a note with them to “Drop off at the shipping dock” to ensure our facility properly receives your return.
- Processing Time: Once delivered to our facility, please allow 2-7 business days for us to process your store credit via e-gift card by default or refund upon request.
- Receive Store Credit: We will send your store credit via email, which you can use to repurchase a different color, size, or item as you wish.
U.S. / Domestic Orders:
Your satisfaction is our top priority! If you’re not completely happy with your purchase, you can return unworn, unwashed, and blemish-free items with original tags attached within 30 days of receiving your order.
Return Shipping Labels Provided (Cost Deducted)
We now provide return shipping labels for all eligible returns, with the cost deducted from your store credit or refund total. Return shipping costs are never higher than your original shipping cost.
No Exchanges, Only Store Credits / Refunds!
We do not offer direct exchanges. All approved returns are processed as store credit via e-gift card by default. If you prefer a refund instead, please make sure to note that in your return request.
Store credit does not expire, so you can use it anytime to place a new order for a different size, color, or style—whatever works best for you!
No Additional Handling Fees!
We do not charge for handling fees. Your store credit or refund will be the total dollar value of the returned items, minus any discounts applied at purchase and the cost of the return shipping label. Please note that original shipping costs are non-refundable.
Return Processing Timeline
Returns and exchanges are processed within 2-7 business days after being received by our facility. Please add a note for the carrier to “Drop off at the shipping dock” to ensure proper receipt of your return package.
If your return is past the processing timeline, please reach out to us via online chat with your order details so we can work with our fulfillment center to expedite the process.
Quality Check For Return Packages
Returned items must be unworn, unwashed, blemish-free, and have original tags attached. If your return meets these requirements, you’ll promptly receive a store credit via email. If not, we may return the item back to you and deduct the shipping fee from any store credit or refund eligible.
For damaged or defective items, contact our support chat or email ecom@psychotuna.com within 24 hours of receipt. In severe cases, we may issue a refund instead of a return, depending on the damage and resale potential.
Returns Without Tags and/or Product Identifiers
We appreciate your business and aim to provide excellent customer service. Please note that items returned without tags or other identifiers are not eligible for store credit via e-gift card. We reserve the right to refuse refunds for returns with incomplete information.
To ensure a smooth return process, please include your order number, name, email address, and/or phone number with your return. This helps us process your return quickly and accurately.
Note: All returns must follow our standard return window and item condition guidelines. BOGO promotions are subject to adjustment if only part of the offer is returned.
Holiday Extended Return Window
All purchases made in November and December qualify for an extended return window. You can return these items any day in January, giving you peace of mind when shopping early for gifts. Whether it’s the wrong size, a change of preference, or any other reason, we’ve got you covered.
Reserved Rights Regarding Returns
At Psycho Tuna, we strive to provide the best shopping experience for our customers. To ensure fairness and quality, we have established the following return guidelines:
- We may limit or refuse returns if there is a history of excessive returns that suggest “wardrobing” (buying items to use and then return).
- Returns of items that are worn, altered, laundered, damaged, or missing parts may be refused.
- Any activity that appears fraudulent or criminal may result in refusal of returns or service.
- Non-Psycho Tuna items sent to our distribution center will be discarded upon receipt.
- All future returns must go through our new contactless self-serve return process. Returns not following this process will be rejected upon receipt.
Assistance for Online Purchase Only
We value your satisfaction and strive to provide the best service for our online customers. Please note that we can only assist with product or order issues for items purchased directly from our online store. Unfortunately, we cannot facilitate returns, exchanges, or assistance for items bought at retail stores.
For items purchased at retail stores, any damage, defectiveness, discoloration, or loss of quality may have occurred while the item was in the retailer's possession. Therefore, we cannot be held responsible for any issues arising from such purchases. Customers should inspect the condition of items at the time of purchase from retail stores.
To ensure guaranteed assistance with any order issues, we encourage you to make your purchases directly from our online store. If you have any concerns about a product purchased at a retail store, please contact the store where you made the purchase.
Wardrobing & Excessive Returns
Our Customer Protection Team ensures a fair and safe shopping experience. If we notice unusual return activity, we will contact you to discuss and resolve the situation. In some cases, we may need to refuse future service to protect our community.
Damaged Items Upon Initial Receipt
For orders with items damaged upon receipt, please contact us via our online store support chat or email us at ecom@psychotuna.com. Provide your full name, order number, and clear images showing the damage or defect. Once confirmed, we may issue a full store credit or a full refund for the damaged items, whichever you prefer. In most cases, you will not need to return the items and can discard them as you see fit.
Stale Returns Past The 30-Day Window
We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and will be rejected and discarded upon receipt. If you believe there has been a mistake, please contact our online store support chat or email us at ecom@psychotuna.com. Provide your full name, order number, and details of the issue so we can assist you promptly.
