Return Policy
Introducing Our New Contactless and Seamless Self-Serve Return Process
At Psycho Tuna, your satisfaction is our priority. Starting October 14th, 2024, we are implementing a new, streamlined return process to make returns easier and more convenient for you.
All returns must now be initiated & requested through our password-less customer account portal using the email address associated with your order. Once your return request is approved & eligible, you’ll receive an email with instructions and a prepaid return shipping label will be provided for your convenience.
Please note that the cost of the return shipping label will be deducted from your store credit via e-gift card or refund, and no additional handling fees will be charged. Thank you for your continued support!
Easy Steps for Hassle-Free Returns
- Initiate a Return Request: Start a self-serve return request on your password-less customer account portal.
- Approval and Instructions: Once your request is approved and eligible, you will receive email instructions and a prepaid return shipping label.
- Pack Your Items: Pack your items securely, place the return shipping label visibly, and cover or remove any old shipping labels if necessary.
- Drop Off the Package: When dropping off the return package at a USPS location, make a note with them to “Drop off at the shipping dock” to ensure our facility properly receives your return.
- Processing Time: Once delivered to our facility, please allow 2-7 business days for us to process your store credit via e-gift card by default or refund upon request.
- Receive Store Credit: We will send your store credit via email, which you can use to repurchase a different color, size, or item as you wish.
U.S. / Domestic Orders:
Your satisfaction is our top priority! If you’re not completely happy with your purchase, you can return unworn, unwashed, and blemish-free items with original tags attached within 30 days of receiving your order.
Return Shipping Labels Provided (Cost Deducted)
Fit wasn’t quite right, or the color wasn’t what you expected? No worries! We now provide return shipping labels for all eligible returns, with the cost deducted from your store credit or refund total.
No Exchanges, Only Store Credits / Refunds!
We only process returns with store credit via e-gift card by default or refunds upon request. If you wish to get a different size, color, or style, you can easily use your store credit to make a new purchase. This ensures you get exactly what you want in the most convenient way possible.
No Additional Handling Fees!
We do not charge for handling fees. Your store credit or refund will be the total dollar value of the returned items, minus any discounts applied at purchase and the cost of the return shipping label. Please note that original shipping costs are non-refundable.
Return Processing Timeline
Returns and exchanges are processed within 2-7 business days after being received by our facility. Please add a note for the carrier to “Drop off at the shipping dock” to ensure proper receipt of your return package.
Quality Check For Return Packages
Returned items must be unworn, unwashed, blemish-free, and have original tags attached. If your return meets these requirements, you’ll promptly receive a store credit via email. If not, we’ll return the item back to you and deduct the shipping fee from any store credit or refund eligible.
For damaged or defective items, contact our support chat or email ecom@psychotuna.com within 24 hours of receipt. In severe cases, we may issue a refund instead of a return, depending on the damage and resale potential.
Reserved Rights Regarding Returns
At Psycho Tuna, we strive to provide the best shopping experience for our customers. To ensure fairness and quality, we have established the following return guidelines:
- We may limit or refuse returns if there is a history of excessive returns that suggest “wardrobing” (buying items to use and then return).
- Returns of items that are worn, altered, laundered, damaged, or missing parts may be refused.
- Any activity that appears fraudulent or criminal may result in refusal of returns or service.
- Non-Psycho Tuna items sent to our distribution center will be discarded upon receipt.
- All future returns must go through our new contactless self-serve return process. Returns not following this process will be rejected upon receipt.
Returns Without Tags and/or Product Identifiers
We appreciate your business and aim to provide excellent customer service. Please note that items returned without tags or other identifiers are not eligible for store credit via e-gift card. We reserve the right to refuse refunds for returns with incomplete information.
To ensure a smooth return process, please include your order number, name, email address, and/or phone number with your return. This helps us process your return quickly and accurately.
Wardrobing & Excessive Returns
Our Customer Protection Team ensures a fair and safe shopping experience. If we notice unusual return activity, we will contact you to discuss and resolve the situation. In some cases, we may need to refuse future service to protect our community.
Damaged Items Upon Initial Receipt
For orders with items damaged upon receipt, please contact us via our online store support chat or email us at ecom@psychotuna.com. Provide your full name, order number, and clear images showing the damage or defect. Once confirmed, we may issue a full store credit or a full refund for the damaged items, whichever you prefer. In most cases, you will not need to return the items and can discard them as you see fit.
Stale Returns Past The 30-Day Window
We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and will be rejected and discarded upon receipt. If you believe there has been a mistake, please contact our online store support chat or email us at ecom@psychotuna.com. Provide your full name, order number, and details of the issue so we can assist you promptly.
