Return Policy

We’re so glad you chose us, and we hope you love what you've ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy for you.

Kindly send it back to our distribution center within 30 days of the purchase date with a completed return slip.

Don’t forget to specify the order number/s on the return slip so we can ensure your potential store credit is given accurately without any delays. We’ll then take care of the rest!

Return Address:
100 W Walnut Ave
Perris, CA 92571

Helpful Hint: For hassle-free returns by mail, we recommend using USPS flat rate shipping. Please note that you’ll need to cover the shipping costs and charges must be prepaid. We are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Psycho Tuna will not issue your store credit for returns.

No Exchanges, Only E-Gift Cards

To ensure you get the style and size you want, we don’t offer exchanges by mail. Instead, we’ll give you a store credit via an E-Gift Card once we receive your return and has passed our quality check. You can then use it to get the right item or something else you love! E-Gift Cards never expire!

No in-person drop-offs will be accepted at our distribution center or corporate office. Please note that original shipping fees are non-refundable, and customers are responsible for return shipping costs. Unfortunately, Psycho Tuna does not provide return shipping labels. Additionally, a restocking fee may apply for orders that are refused at delivery or returned due to an undeliverable address.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.

Quality Check for Returns

• Once we receive your returned item, we’ll inspect it to make sure it meets our return requirements. If it passes our quality check, you’ll receive an e-gift card. If the item doesn’t meet our return requirements, we won’t be able to issue a refund or store credit.

• If your return is rejected, we’ll send it back to your original address and deduct the return shipping fee (currently under $8.00) from any store credit. We reserve the right to adjust the fee if necessary.

• In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item instead of sending it back to you (depending on the cost of damage and/or if resulting into non-sellable merchandise).

• If you received a damaged/defective item, please contact ecom@psychotuna.com within 24 hours of receipt.

Reserved Rights Regarding Returns

Psycho Tuna reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

• An irregular or excessive returns history indicative of “wardrobing;”
• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
• Potential fraudulent or criminal activity.

Similarly, Psycho Tuna reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non-Psycho Tuna items sent to our distribution center will be discarded upon receipt.

Wardrobing & Excessive Returns

Our Customer Protection Team is dedicated to ensuring a fair and safe shopping experience. If we notice any unusual return activity, our team will reach out to discuss the situation and work with you to find a resolution. In some cases, we may need to refuse service going forward to protect our community.

Damaged Items Upon Initial Receipt

We are committed to providing our customers with quality products. However, if you receive an item that is defective in any way, including but not limited to stains, tears, rips, or any other damage related to the clothing, we ask that you report it to us within 3 days of receipt. This policy is in place to maintain the integrity of our service and products.

If you need to report a defect upon receipt of your item, we kindly request that you send an email to ecom@psychotuna.com with clear images of the item defects. This will allow us to verify the issue promptly.

Once the defect is confirmed, we can process a resolution for you. We offer two options: we can either issue a store credit via an e-gift card, or we can provide a refund in the amount of the dollar value of the item(s) in question.

To ensure your package arrives safely, we strongly recommend including a tracking number.

Store Credit via E-Gift Card

Once we receive your returned item(s) at our distribution center, we’ll process your store credit via E-Gift Card within 3-5 business days once eligible. Your E-gift card will cover the original purchase price and tax if applicable. Please note that Psycho Tuna does not credit original shipping charges. If a discount code (%) was applied to an order that qualifies for store credit, the amount will also be reduced by the same percentage.

Stale Returns

We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and may be rejected. If the cost of returning an item exceeds its current value, we will apply a 50% restocking fee when processing the item(s) in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.