We’re so glad you chose us, and we hope you love what you've ordered! But just in case you’re not 100% satisfied, we’ve made the return process super easy for you.
Kindly send it back to our distribution center within 30 days of the purchase date with a completed return slip.
Don’t forget to specify the order number/s on the return slip so we can ensure your potential store credit is given accurately without any delays. We’ll then take care of the rest!
100 W Walnut Ave
Perris, CA 92571
Helpful Hint: For hassle-free returns by mail, we recommend using USPS flat rate shipping. Please note that you’ll need to cover the shipping costs and charges must be prepaid. We are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, Psycho Tuna will not issue your store credit for returns.
No Exchanges, Only E-Gift Cards
To ensure you get the style and size you want, we don’t offer exchanges by mail. Instead, we’ll give you a store credit via an E-Gift Card once we receive your return and has passed our quality check. You can then use it to get the right item or something else you love! E-Gift Cards never expire!
Psycho Tuna does not accept returns on final sale items (those items ending in $.96, $.97, or $.98), all promotion items, over 30% OFF items, Free Shipping items.
No in-person drop-offs will be accepted at our distribution center or corporate office. Please note that original shipping fees are non-refundable, and customers are responsible for return shipping costs. Unfortunately, Psycho Tuna does not provide return shipping labels. Additionally, a restocking fee may apply for orders that are refused at delivery or returned due to an undeliverable address.
All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected.
Quality Check for ReturnsReturned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Psycho Tuna tags attached.
Once we receive your returned item, we’ll inspect it to make sure it meets our return requirements. If it passes our quality check, you’ll receive an e-gift card. If the item doesn’t meet our return requirements, we won’t be able to issue a refund or store credit.
If your return is rejected, we’ll send it back to your original address and deduct the return shipping fee (currently under $8.00) from any store credit. We reserve the right to adjust the fee if necessary.
In certain cases, we reserve the right, at our sole discretion, to offer a refund on the rejected-return item instead of sending it back to you (depending on the cost of damage and/or if resulting into non-sellable merchandise).
If you received a damaged/defective item, please contact email@example.com within 24 hours of receipt.
Reserved Rights Regarding Returns
Psycho Tuna reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Psycho Tuna reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Psycho Tuna items sent to our distribution center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team is dedicated to ensuring a fair and safe shopping experience. If we notice any unusual return activity, our team will reach out to discuss the situation and work with you to find a resolution. In some cases, we may need to refuse service going forward to protect our community.
Damaged Items Upon Initial Receipt
To return a damaged item, please print and fill out this form and include it with the item. We’ll issue you an E-Gift Card for the cost of the item plus up to $10.00 USD for return shipping (with a copy of the receipt itemizing the return shipping cost).
To ensure your package arrives safely, we strongly recommend including a tracking number. Once we receive your package, we’ll email you an E-Gift Card so you can repurchase the item if desired.
Store Credit via E-Gift Card
Once we receive your returned item(s) at our distribution center, we’ll process your store credit via E-Gift Card within 3-5 business days once eligible. Your E-gift card will cover the original purchase price and tax if applicable. Please note that Psycho Tuna does not credit original shipping charges. If a discount code (%) was applied to an order that qualifies for store credit, the amount will also be reduced by the same percentage.
We accept returns within 30 days of the original purchase date. Returns received after 30 days are considered stale and may be rejected. If the cost of returning an item exceeds its current value, we will apply a 50% restocking fee when processing the item(s) in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.
Psycho Tuna - Saving The Planet One Boardshort At A Time.
Psycho Tuna is a lifestyle clothing brand designed for surfers, fisherman and overall waterman. We are committed to creating products that have a positive impact in our lives and our environment. Our goal is to produce products for a better tomorrow that are enhanced for performance, comfortability and style.
Psycho Tuna has partnered with Repreve to create boardshorts, pool shorts and hybrid shorts that are made from recycled bottles. Billions of plastic bottles go into landfills every year. But now you can do something about it. REPREVE is the leading, most trusted, branded performance fiber made from recycled materials (plastic bottles). (Repreve).
Do your part for our planet and support brands that make a difference! Sustainability. Performance. Comfort. Psycho Tuna is dedicated to giving you the best products possible while saving the planet one boardshort at a time.